Terms of Service

imokie is a personal-safety companion app. It is not an emergency response service, a medical device, a security-monitoring service, or a replacement for emergency services, law enforcement, healthcare, or professional legal advice. In any life-threatening or urgent situation, contact your local emergency number directly. Do not rely on the Service as your primary or sole means of obtaining help.

You must be at least 16 years old (or the higher minimum age required by your local law) and have the legal capacity to enter into a binding contract. By using the Service you represent that you meet these requirements. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

You are responsible for the accuracy of the information you provide, for safeguarding your credentials, for any activity that occurs under your account, and for promptly notifying us of any unauthorised use. We may suspend or terminate accounts that violate these Terms or that pose a security risk to the Service or other users.

When you add people to your circle, emergency-contact list, or beneficiary list, you represent and warrant that (a) you have the legal right to provide their information to us, (b) you have informed them as required by applicable law, and (c) you are responsible for keeping their details accurate and up to date. You agree to indemnify us against any claim arising from your failure to do so.

The SOS feature transmits your live location and short, automated ambient voice recordings to your circle and/or emergency contacts when you actively trigger it. The feature depends on factors outside our control, including device functionality, sensor accuracy, battery, operating-system permissions, network connectivity, and the availability and responsiveness of the people you have nominated. We do not guarantee that SOS messages will be delivered, received, read, or acted upon, and we are not responsible for the conduct or response of recipients. SOS does not contact emergency services on your behalf unless that capability is expressly enabled in your jurisdiction and you have configured it.

The Service is designed around a once-daily check-in. Reminders are best-effort and depend on push-notification infrastructure, device settings, and connectivity. We do not guarantee delivery of any specific reminder. You are responsible for configuring your reminder and circle-notification settings to suit your circumstances.

The vault is an end-to-end encrypted store for material you choose to place in it, including passwords, account-recovery instructions, letters, and documents. Encryption keys are generated and held on your device. We do not have access to your key and cannot recover your vault contents if you lose the key.

The legacy-release feature transfers vault contents to the beneficiaries you have named after a sustained period of missed check-ins and after we have sent you multiple reminders. The release is initiated based on the rules and thresholds you configure within the Service. We do not independently verify your status, capacity, death, or wishes, and we rely entirely on your instructions and the configuration in your account.

The legacy-release feature is a contractual convenience offered by the Service. It is not a will, codicil, trust, power of attorney, advance directive, or other testamentary or estate-planning instrument under any jurisdiction. The release of any item from the vault is not, by itself, a legally effective gift, bequest, transfer of ownership, or grant of authority. You are solely responsible for ensuring that your estate-planning documents are validly executed under your local law and that the contents of your vault are consistent with them. We strongly recommend that you consult a qualified legal or estate-planning professional.

You agree that you will not, and will not allow any third party to:

(a) use the Service to harass, threaten, defame, stalk, surveil, or harm any person; (b) upload to the vault any content that is unlawful, infringing, malicious, or that you do not have the right to store; (c) use the SOS feature to make false or hoax alerts; (d) attempt to access another user's account, circle, or vault; (e) probe, scan, reverse-engineer, decompile, or test the vulnerability of the Service except as expressly permitted by law; (f) interfere with the integrity or performance of the Service; or (g) use the Service in violation of any applicable law, regulation, or third-party right.

You retain all rights in the content you submit to the Service ("Your Content"), including vault items. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, back up, and process Your Content solely to operate, secure, and improve the Service and to provide the features you have requested (including delivery of SOS data to your circle and release of vault contents to your beneficiaries). This licence ends when the relevant content is deleted from the Service, except to the extent we are required by law to retain it or it remains on routine backups for a limited period before being overwritten.

The Service, including its software, design, trademarks, and content authored by us, is owned by alamak labs or its licensors and is protected by intellectual-property laws. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. No other rights are granted by implication or estoppel.

Some features may be offered on a paid basis. Pricing, billing frequency, taxes, and renewal terms are presented at the point of purchase. Unless required by law, payments are non-refundable. Subscriptions renew automatically until cancelled in accordance with the cancellation instructions in the Service or in your app-store account. We may change pricing on reasonable prior notice, taking effect at your next renewal.

The Service relies on third-party platforms including app stores, push-notification providers, SMS and email gateways, cloud-hosting providers, and payment processors. Your use of those services may be subject to their own terms. We are not responsible for the acts or omissions of third parties.

You may close your account at any time from within the Service. We may suspend or terminate your access if you breach these Terms, if required by law, or if we reasonably consider it necessary to protect the Service or other users. Upon termination, your right to use the Service ends, and we will delete or anonymise your data in accordance with our Privacy Policy and applicable law. Where you have an active vault or pending legacy release, we will provide a reasonable opportunity to export your data before deletion, except where prohibited by law.

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, security, or that any defects will be corrected. We do not warrant that SOS messages, reminders, notifications, or legacy releases will be delivered, timely, complete, or acted upon. Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under applicable law.

To the maximum extent permitted by law, in no event will alamak labs, its affiliates, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or for any personal injury, death, property damage, or third-party conduct, arising out of or relating to your use of, or inability to use, the Service, even if advised of the possibility of such damages.

Our aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid to us for the Service in the twelve months preceding the event giving rise to the liability, or (b) one hundred US dollars (USD 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

To the extent permitted by law, you agree to indemnify and hold harmless alamak labs and its affiliates from and against any claim, liability, loss, damage, cost, or expense (including reasonable legal fees) arising out of or related to (a) your breach of these Terms, (b) your violation of any law or third-party right, including the privacy rights of any person you add to your circle or beneficiary list, or (c) any content you submit to the Service.

We may modify the Service or these Terms from time to time. For material changes to the Terms we will provide reasonable notice in-app or by email before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service and may close your account.

These Terms are governed by the laws of Singapore, without regard to its conflict-of-laws principles. Subject to the following sentence, the courts of Singapore have exclusive jurisdiction over any dispute. Nothing in this section deprives you of the protection of any mandatory consumer-protection law in your country of habitual residence, including the right to bring proceedings in the courts of that country.

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and any in-app notices, constitute the entire agreement between you and us regarding the Service.

For questions about these Terms, contact us at legal@getimokie.com.